Developing a high performance culture that motivates all employees and sets a new standard for client satisfaction, operational excellence and profitable account management should be an objective for every organization. Even if you are currently experiencing double digit revenue growth, this focus could help you identify and solve issues lurking in the background that threaten to undermine the future of the business.
The attached case study features a dynamic employee engagement campaign that kicked a $2B services organization into overdrive.
Even though the global recession has shifted the focus of most organizations to cost reduction, I believe that effective approaches to employee engagement will separate the winners from the losers when the economy recovers.
To read more about how to keep clients from heading for the exit, click on the following link to read the full case study “The Business Services Leader”.